Refunds & Cancellations
Refunds & Cancellations
Entry cancellations (for the entire team) can be made up to two weeks before the event date, by emailing us here when a refund (less $30 per team administration fee) will be made. Refunds will not be given after this date.
Entry cancellations (for an individual team member) can be made up to two weeks before the event date, by emailing us here when a refund (less $15 per person administration fee) will be made. Refunds will not be given after this date. In this case, your remaining team member will need to replace the withdrawing team member by;
- Finding a replacement and getting them to register for the event online, choosing to be a part of your ‘team name’ in the registration process.
- Finding a replacement and asking the withdrawing team member to transfer their entry online to the new team member. See instructions below for ‘Entry Transfers (Online)’.
If you would like to protect your entry fee and receive a full refund, without admin fee charged as per above, either after entering the event or in particular within two weeks of the event date (when we no longer offer partial refunds), you can purchase the ‘Registration Protection’ insurance option. This is provided by Booking Protect for an additional fee at the time of purchasing your event entry.
If you are unable to attend the event due to unexpected injury or illness or other specific reason, purchasing this registration protection may protect your original entry fees paid, if you meet the refund claim criteria. Be aware that unexpected work/family commitments (other than permanent work relocation) preventing you from attending the event does NOT qualify as an applicable reason to receive a full refund. This insurance purchase option is NOT available after you register for the event, so please consider this at the time of purchase.
Full details, terms, conditions and exclusions of the Booking Protect registration protection program can be found here.
Note: If you choose the Registration Protection insurance option as noted above, be aware that as you can claim a full refund within two weeks of the event, this leaves your team member without a partner and may hinder their ability to find a replacement at such short notice. If you have taken this option we urge you to communicate with your team member as soon as possible.
In the case of extreme weather, we will notify you as early as possible if there is a likelihood that National Parks or race organisers determine that the event is unsafe to proceed. We will announce this her on our website as well as via email to all registered participants once a decision has been made. Updates will also be posted on our Facebook page.
If the event is cancelled in this case, we will reschedule the event where possible without automatic refunds being issued and your entry will be transferred to the rescheduled date. If you are unable to make the rescheduled event date and need to withdraw your entry, you will need to email us here before a refund will be processed.