Refunds & Cancellations
Refunds & Cancellations
Entry cancellations (for the entire team) can be made up to two weeks before the event date, by emailing us here when a refund (less $30 per team administration fee) will be made. Refunds will not be given after this date.
Entry cancellations (for an individual team member) can be made up to two weeks before the event date, by emailing us here when a refund (less $15 per person administration fee) will be made. Refunds will not be given after this date. In this case, your remaining team member will need to replace the withdrawing team member by;
- Finding a replacement and getting them to register for the event online, choosing to be a part of your ‘team name’ in the registration process.
- Finding a replacement and asking the withdrawing team member to transfer their entry online to the new team member. See instructions below for ‘Entry Transfers (Online)’.
If you would like to protect your entry fee and receive a full refund, without the admin fee charged as per above, either after entering the event or in particular within two weeks up until 48 hours prior to the event date (when we no longer offer partial refunds), you can purchase the ‘ACTIVE Refund’ insurance option. This is provided by Active.com for an additional fee at the time of purchasing your event entry. This insurance purchase option is NOT available after you register for the event, so please consider this at the time of purchase. Full terms and conditions for the ‘ACTIVE Refund’ insurance product can be found here.
If you have purchased the ‘Registration Protection’ insurance product with Booking Protect (an alternate insurance provider), prior to Friday, 6 December 2019, full terms, conditions and exclusions of the Booking Protect program found here instead.
Note: If you choose the insurance option as noted above, be aware that as you can claim a full refund for the event up until 48 hours in advance of the event, this leaves your team member without a partner and may hinder their ability to find a replacement at such short notice. If you have taken this option we urge you to communicate with your team member as soon as possible.
In the case of extreme weather, we will notify you as early as possible if there is a likelihood that National Parks or race organisers determine that the event is unsafe to proceed. We will announce this her on our website as well as via email to all registered participants once a decision has been made. Updates will also be posted on our Facebook page.
If the event is cancelled in this case, we will reschedule the event where possible without automatic refunds being issued and your entry will be transferred to the rescheduled date. If you are unable to make the rescheduled event date and need to withdraw your entry, you will need to email us here before a refund will be processed.