Refunds & Cancellations
Refunds & Cancellations
Entry cancellations (for the entire team) can be made up to two weeks before the event date, by emailing us here when a refund (less $30 per team administration fee) will be made. Refunds will not be given after this date.
Entry cancellations (for an individual team member) can be made up to two weeks before the event date, by emailing us here when a refund (less $15 per person administration fee) will be made. Refunds will not be given after this date. In this case, your remaining team member will need to replace the withdrawing team member by;
- Finding a replacement and getting them to register for the event online, choosing to be a part of your ‘team name’ in the registration process.
- Finding a replacement and asking the withdrawing team member to transfer their entry online to the new team member. See instructions below for ‘Entry Transfers (Online)’.
If you would like to protect your entry fee and receive a full refund, without the admin fee charged as per above, either after entering the event or in particular within two weeks up until 48 hours prior to the event date (when we no longer offer partial refunds), you can purchase the ‘ACTIVE Refund’ insurance option. This is provided by Active.com for an additional fee at the time of purchasing your event entry. This insurance purchase option is NOT available after you register for the event, so please consider this at the time of purchase. Full terms and conditions for the ‘ACTIVE Refund’ insurance product can be found here.
Note: If you choose the insurance option as noted above, be aware that as you can claim a full refund for the event up until 48 hours in advance of the event, this leaves your team member without a partner and may hinder their ability to find a replacement at such short notice. If you have taken this option we urge you to communicate with your team member as soon as possible.
Postponement due to COVID-19
If a leg of the Maximum Adventure Race series is not able to proceed on the published date in 2021 due to ongoing restrictions surrounding the COVID-19 pandemic that leg of the series will be postponed to 2021/2022. Entrants should take this into consideration when entering.
If the event is postponed all existing entrants will have their entry automatically transferred to the new event date. Our normal refund policy (refunds available up to two weeks out from the new event date minus the nominated $30 admin fee) will apply, alternatively entrants can transfer 100% of the value of their entry to another Maximum Adventure event of their choosing.
If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, all efforts will be made to reschedule the event at a later date. If the event is rescheduled and you are unable to make the new date, no refunds will be issued.
You will be notified of the cancellation by email and announcements will be made on the home page of this site. Please note the event will not be cancelled due to rain. Race organisers will review the track conditions if required in the last week leading up to the event and update everyone via the event website and Maximum Adventure Facebook page.