REFUNDS & cancellations

REFUNDS

Entry cancellations (for the entire team) can be made up to two weeks before the event date, by emailing us here when a refund (less $30 per team administration fee) will be made.

Entry cancellations (for an individual team member) can be made up to two weeks before the event date, by emailing us here when a refund (less $15 per person administration fee) will be made. In this case, your remaining team member will need to replace the withdrawing team member by:

  • Finding a replacement and getting them to register for the event online, choosing to be a part of your ‘team name’ in the registration process.
  • Finding a replacement and asking the withdrawing team member to transfer their entry online to the new team member. See instructions below.

Please Note: Refunds will not be given after this date.

TRANSFERS & TEAM changes

Entry Transfers (Online)

  • Participants can transfer their entry online to another person up until three days before the event date.
  • This can be done by logging into your Active account with your username and password and selecting your ‘Max Adventure Race Series’ event registration and from there you will be able to transfer your registration via email to another athlete.
  • The new athlete must claim your registration via email before a refund will be processed and returned to your credit card (no transfer fee incurred). Please note that the new athlete claiming the transferred entry, will need to pay the current entry fee at the time of claiming.
  • There is no fee for entry transfers online.

Please Note: We don’t offer entry transfers to future or other events, only entry transfers for this event, to other people.

Entry Transfers (On the Day)

  • Last minute participant transfers can be done on race morning at registration.
  • Replacement entrants are required to bring along an email (or entry registration confirmation) from the original participant stating that they are happy for the transfer to take place (hard copy or on your mobile phone).
  • On arrival replacement participants should head to the registration desk and indicate to marshalls that they are replacing the original participant and begin the transfer process.
  • There is no fee for entry transfers on the day.
  • Exchange of funds for race entry fees will be a private transaction between the two participants.
  • Replacement participants should allow extra time to complete registration on race morning.

COURSE changes

  • Course changes (between Novice & Classic courses) can be made by emailing us here up until three days before the event.
  • After this date, course changes can be made at the registration tent on race day.
  • No refunds for a downgrade in course distance will be made.
  • Course upgrades will incur the difference in entry fee.

EVENT CANCELLATION

If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, all efforts will be made to reschedule the event at a later date. If the event is rescheduled and you are unable to make the new date, no refunds will be issued.

You will be notified of the cancellation by email and announcements will be made on the home page of this site. Please note the event will not be cancelled due to rain. Race organisers will review the track conditions if required in the last week leading up to the event and update everyone via the event website and Facebook page.

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